iQ finance privacy policy
iQ finance Privacy Policy
This policy describes how iQ finance handles your personal information. It explains the key measures we have taken to make sure we abide by the Commonwealth Privacy Act 1988, which includes the National Privacy Principles. It also aims to answer all the questions you might have about how we collect, use and disclose your personal information.
For the purposes of this Privacy Policy, "iQ finance" means Finance Choice Pty Ltd trading as iQ finance (ABN 64 092 937 034). If you have any questions you can always call us on +61 2 9181 5333 or email us at privacy@iQfinance.com.au.
What information do you hold about me?
We hold information you gave us when making an enquiry, including your contact details and general demographic and financial information.
What do you do with information about me?
We collect this information to provide you with particular services. This includes:
- responding to your questions
- solving your problems
- knowing what sorts of services are likely to be useful to you
- verifying your identity
- developing a better understanding of your needs.
If you don't provide us with your personal information, we may not be able to provide you with all of our services.
Do you ever send me advertising materials?
From time to time we would like to let you know about services and products available from iQ finance, or other companies, that you might be interested in.
What if I don't want you to send advertising materials to me?
That's fine. Just let us know by calling us on +61 2 9181 5333 or email us at privacy@iqfinance.com.au. You can choose either to hear only about iQ finance services, or to not receive any marketing material at all.
If you apply for any iQ finance services and your application is declined, we may keep your details on file to let you know about future iQ finance services.
Do you ever use my information for any other reason, or give my information to other companies?
We don't give your personal information to any other companies for marketing purposes.
We may sometimes need to share your information with other companies to deliver a service to you, including companies involved in conveyance, accountancy, real estate, financial planning and banks and lenders or other companies who are involved in the overall service provided.
We also work with a range of service providers to help us run other aspects of our business efficiently. These include: mail houses, IT consultants, and other financial services companies that we partner with to provide our services. While we share your information with them, these partners are not able to disclose it to others or use it for their own purposes.
We might also use your information or share it with other businesses if you give us your consent, if it's required by law or if we believe it's necessary to give you the service you expect.
Do you use cookies on your website?
Our website is designed to make it easy for you to find out about our products, to apply for them and to manage your money. To do this we use cookies, which are pieces of information that a website transfers to your computer's memory or hard disk for record keeping purposes.
Cookies can help us make your experience of the website more relevant, and they can also help us learn about how people use our website (and therefore help make it better).
Most web browsers are set to accept cookies, but you can always change your computer settings to stop them. If you choose to do that, you may not be able to take full advantage of our online services.
Can I get access to my information or change or delete it?
You can find out what information we hold about you by calling us on +61 2 9181 5333 at any time, or email us at privacy@iqfinance.com.au. If there's any reason why we can't disclose any of the information we have, we'll let you know why (for example, we may choose not to disclose the reasons for declining applications for credit, so that fraudsters aren't able to figure out how to get around the system).
If you want to change any information we have about you, you can do that as well. If you want us to delete information we'll certainly do our best, but may need to keep information for legal or service reasons. If this is the case, we'll let you know.
What if I have a complaint about privacy?
We take privacy concerns seriously, and we'll work to address any problems we become aware of. If you have a problem or complaint, please call us on +61 2 9181 5333 or email us at privacy@iqfinance.com.au. If you aren't satisfied with our response to a complaint, you can take it further by contacting the Federal Privacy Commissioner's office at www.privacy.gov.au or call 1300 363 992.
What happens if your Privacy Policy changes in future?
We listen to the feedback our customers give us, and also what the broader public has to say about what we do. This information helps us to develop new services, and also establish new ways of working. As a result, our Privacy Policy may need to change from time to time. If it does, we'll publish the new version on this website but won't necessarily send you specific notice of any change.
Any changes we make will abide by the Commonwealth Privacy Act 1988. And of course, we'll continue to treat your personal information with respect.
Is any of the information iQ finance collects required by law?
Yes, we must collect certain personal details about you to enable us to provide our services, or assess if a service is available to you.
Such laws may include:
- Corporations Act 2001
- Consumer Credit (Queensland) Act 1994
- Superannuation Industry (Supervision) Act 1993
- Superannuation Guarantee (Administration) Act 1992
- Insurance Contracts Act 1986
Is my personal information secure?
We make every effort to keep any information we hold about you secure. We store your information on secure servers that are protected from unauthorised access.
We also train our staff to respect your privacy and keep your information confidential, and we ask the same standards of companies who work for us.
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